By accessing “My Higher view” you’re entering one of our pre-set online offices for the purpose of getting to know how we operate, letting us know where you would expect us to change and why, with a view of personalising our services to suit your requirements.
We’re governed by & operate under higher view Properties limited Company policies.
Equal opportunity:
We are committed to an equal opportunities policy, therefore we do not steer to discriminate on grounds of race, colour , ethnic or national origin, religious belief, gender, culture marital status, gender reassignment, age or disadvantaged by conditions or requirements which cannot be shown to be justifiable. Not do we permit or condone such behaviour from our clients / tenants.
We seek to fulfill our equality obligations in a sympathetic, sensitive and appropriate manner while ensuring confidentiality is maintained at all times.
Care Charter:
We believe our charter represents a statement of good practice and care.
We strive to achieve
- High quality client / customer care
- Be polite, helpful, courteous, understanding and respectful at all times
- Fair and equal treatment of all clients and customers
- Respect for all
- Recognise the need for confidentiality
- Answer phone calls within 5 rings
- Reply to written correspondence within seven working days
- Communicate using a clear and concise language in a polite manner
- Informing our tenants or clients in advance of property inspection dates and wear staff identification badges during the visit
Our Clients, Tenants or Customers
Individuals, families, companies / corporates, institutions, governments etc. do form the back bone of our customer base.
How we deal with our Customers?
Whether it is a government, corporate or family, all our clients are unique.
We extend our services to our clients with that uniqueness in mind. Although set standards are available, the service or property you receive will be tailored around your specific needs.
Any agreement you enter into with Higher View may NOT necessarily be the same as that of another tenant, mortgage holder etc.
As a company we welcome suggestions, comments complaints and compliments but strictly we do not entertain gossip – Higher View deems gossip unhealthy for its clients / customers.
Before dealing with us please ensure that you’re comfortable with the above policies and should you have any questions or in doubt please contact us.
